Do you price match other dealers or websites?
In short, No.
Why? Well…how can every Music Retailer guarantee the lowest price?
They can't - since everyone buys and sells gear at the same low prices, that "Guarantee" is meaningless.
All the major music retailers get the same great deals and charge the same low prices, so other companies will gladly agree to match a price.
However, if you feel we have missed a significant price drop, say more than 10% on an item over £100, which can happen, (the pricing mechanism is unsurprisingly still mostly human), please call us on 01895 677 944 or email us.
Is my credit card secure?
Yes. We protect your card details in several ways. SSL - Our web server uses an encryption system called "SSL". This creates a secure "layer" between your computer and ours and highly encrypts the data transferred between the two. Your card details are held by Paypal in a highly coded format, until we are ready to process them. We are not ever able to view your details.
When will I receive my order?
We use UKmail delivery service, which is normally delivered 24 or 48 hours after dispatch for non-remote locations in mainland UK, 3 working days after dispatch for the rest of Europe, and up to 1 week after dispatch for remote locations.
If there are any problems processing your order you will receive an email or telephone call from one of our team advising you as soon as possible.
If your order contains any products that are not in stock you will be contacted by a member of our service team with a supply date (ETA) when an ETA becomes available.
When your order is dispatched you will receive an email to notify you.
Orders placed Monday to Friday: For UK orders, if all of the contents of your order are in stock and ordered before 12:00 GMT then the order is usually dispatched in the same day (but during busy periods within 2 working days) however, orders pladed after 12:00 GMT on Fridays or over the weekend are processed the following Monday. Non-UK orders are usually dispatched one day later.
Orders Placed on a Saturday or Sunday: Please do not email of call us on Monday morning for delivery details. All orders placed after 12:00 GMT on a Friday are processed the following Monday. If all the items ordered are in stock the earliest delivery will be Tuesday (within 2 working days).
My order has been shipped but I have not received it, what should I do?
Please contact us if you have not received your delivery within 2 working days of receiving the shipment notification email (Friday shipments can be expected from the following Monday onwards), please note that deliveries to remote locations may take longer.
To enable us to help you with a non-delivery issue, please contact us immediately after this expected delivery time has elapsed, or if the courier’s tracking page shows that the item has been delivered but you have not received it.
Where do you ship?
We currently ship to the following countries:
Austria
Belgium
Bulgaria
Czech Republic
Denmark (except Faroe Islands)
Estonia
Finland (except Aaland Island)
France (including Monaco)
Germany
Great Britain and Isle Of Man
Greece
Greenland
Hungary
Iceland
Italy (except San Marino)
Latvia
Lithuania
Luxembourg
Norway
Poland
Portugal
Republic of Ireland
Romania
Slovakia
Slovenia
Spain including the Balearic Isles (not The Canary Islands or Melilla or Ceuta)
Sweden
Switzerland
The Netherlands
Turkey
For Malta, Cyprus or Gibralatar, please contact us by email or phone for a shipping quote.
How much does shipping cost?
We use Parcel Force Courier Service
Great Britain and Isle of Man (not Channel Isles): Charge starting at £4
France and Germany: Charge starting at £40 (including VAT)*
Republic of Ireland and Spain: Charge starting at £22 (including VAT)*
Greece: Charge starting at £40 (including VAT)*
Finland and Italy: Charge starting at £40 (including VAT)*
Belgium, The Netherlands and Luxembourg: Charge starting at £41 (including VAT)*
Austria, Czech Republic, Denmark, Poland, Portugal, Sweden: Charge starting at £33.00 (including VAT)*
Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia: Charge starting at £41 (including VAT)*
Channel Islands: Charge starting at £34.00 (including VAT)*
Greenland, Iceland & Norway: Charge starting at £48.99 (excluding VAT)*
* Please note that non-UK shipping costs may vary depending on location and the size and weight of the goods. You will be contacted should this situation arise. Our European shipping charges cover one consignment only. With this in mind we do not part ship to non-UK addresses.
I have forgotten my password, what should I do?
Click on the account link at the top of any page then click on ‘Forgot Password’ and enter your email address to receive a new password. If you are still having problems please visit the ‘Contact Us’ page.
How do I contact Pro Music International?
Visit the ‘Contact Us’ section of our website.
How do I return my product?
All items returned to Pro Music International must have a returns authorization. Any goods sent back without firstly obtaining a returns authorization could be subject to significant delay.
To obtain a returns authorization:
Email info@promusicinternational.co.uk and we will endeavor to reply within 3 working days, between 8:30 – 17:30 Monday to Friday (except public holidays). Emails sent over the weekend will be answered during the following week.
Please include the following details:
Order Number
Postcode
Serial Number (if the unit is faulty)
A detailed fault description - this will speed up the process in the event of an item requiring repair or replacement
Requests without this information will take longer to process and will result in delays to refunds, replacements or repairs.
Goods should be returned and re-packed in the original packaging as received complete 'AS SOLD' and in 'AS NEW' condition (for example, if the packaging has been opened to examine the product/s you must have done so without damaging the packaging or the product/s in any way). The condition of the goods will remain the customer's responsibility until goods have been booked in and assessed by Pro Music International.
Any return labels should not be placed directly on the item packaging. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging.
Non-returnable products:
Copyrighted goods (all software, media and sample CDs) where the packaging has been unsealed and/or the product has been registered unless the product is faulty
Products that we have made to your specification or customized specifically for you
Contact products for Health and Safety reasons to products such as microphones, headphones, earphones, in-ear monitoring devices and brass and woodwind mouthpieces that have been used or where the hygienic seal has been removed or broken.
What does ‘B-stock’ mean?
B-Stock products are not brand new and consist of repaired or refurbished customer returns, end of line and ex display stock that may have damaged packaging or missing accessories. Please note, these items are usually ‘one off only’ offers and will be dealt with on a strictly ‘first come first served’ basis.
What does 'Ex-Demo' mean?
Ex-Demo means that the item for sale has been demonstration stock in our store. We would normally only sell this after the item has become discontinued and therefore no longer needs to be on demo. You can expect these items to be 'well used' but not damaged unless otherwise stated.
What does ‘Pre-Owned’ mean?
Pre-Owned items are products that are often well-used but fit for purpose. These items are ‘sold as seen’ but they will be covered by our 7 Day returns policy.
Do B-Stock, Ex-Demo or Secondhand Products come with the full warranty?
No, However, you do still have 7 days to test the item and confirm it is suitable under our 7 days returns policy. (See Terms & Conditions)
Can I buy B-Stock, Ex-Demo or Secondhand Products in-store?
Ordering via our website is recommended. However, if you wish to call us we may be able to arrange collection or take your order over the phone.
What do I do if I'm not satisfied with the service from Pro Music International?
Please tell us. Contact us by email or by calling us on 01895 677 944.
